Have some questions? Check here. Still have questions? Reach out to us... we would love to hear from you.

general

contact us


You can contact pet fetchers by phone, email, or facebook messenger. The fastest way is by phone. Whatever your preferred contact method, we'll respond as quickly as we can. phone: 405.241.9264 email: fetch us here (click) fb: facebook.com/petfetchers




hours


monday - friday 7:30am - 6pm closed for holidays unless prior arrangements have been made (give us a call in advance) Being in Okieland (oklahoma) - home of the tigernado, twisty wind things, ground shakers, ice like no other, snow, and road rivers (sometimes all in the same day), we reserve the right to close for inclement weather. The safety and well being of the 4 paw kiddos we serve and the pet fetchers team is and always will be the top priority. A couple of additional notes: We will be closed on all major election days (you know, presidential primaries/general election and such). We also close every year on April 19th. #weremember




areas we serve...


We serve the Oklahoma City metro area. Fetches to other areas within Oklahoma are available at an additional cost. Please reach out to us to see how pet fetchers can help. And just for clarification purposes: let's say you live in the Okc metro area and would like your 4 paw kiddo fetched and lovingly delivered to Grandma's house outside of the Okc metro area - this fetch would be considered out of area. We would be happy to complete this fetch with an additional fee dependent on where Grandma lives.




is my pet covered?


Yes. Pet Fetchers is insured and bonded through Pet Sitters Associates. The insurance is underwritten by an AM Best rated: A (Excellent) insurance company.




do you accept tips?


Yes. Tips are appreciated. Having said that, referrals in lieu of tips would make us break out the happy dance... and we LOVE the happy dance!




do you offer meet and greets in advance of scheduling?


Yes we do. You can schedule a meet and greet by creating an account and then choosing "schedule a meet and greet" under the services tab within the appointment scheduler. Or you can contact us at 405.241.9264 or by email here. Meet and greets are $33.33.





our services

what are the differences with the core service fetches?


One-way fetch: Pick up from designated location and drop off at destination location. Ex. Pick up your 4 paw kiddo from your home and take them to their bff's house for play time. Round-trip fetch: This is pick up fetch from designated location, drop off at destination location (typically in the morning) and the return trip fetch - picking up from destination location and returning them to the original location all within the same day. The pick up and return must be completed within the same day. Ex. Pick up your 4 paw kiddo from your home in the morning before you leave for work and drop off at doggy daycare. That same afternoon, pick up your 4 paw kiddo from doggy daycare and return home. -- If you need fetch service for pick up and return that are on different days, you will need to schedule 2 one-way fetches... one for pick up and a second for the return fetch. Fetch and Stay: This service includes pick up fetch, stay at vet appt (or other appropriate event), return fetch home. One (1) hour of stay time included in base price. Additional stay time is charged in 30 minute increments. See additional stay time pricing when booking. Ex. Pick up your 4 paw kiddo from your home, take them to their vet visit/appt, stay there with them during the vet exam, and return them home once the vet visit/exam is complete.




pick up and drop off


Pet Fetchers will need to pick up your 4 paw kiddo from the 4 paw kiddo's authorized human/pet parent/doggo mom, dad, bro or sis, (provided doggo bro and sis are at least 16 yrs of age and the pet parent has made those arrangements in advance of the fetch), or other authorized guardian, etc. It is important to meet you and your 4 paw kiddo(s) to establish a solid foundation and comfort level. Alternate arrangements can be made for future fetches. It is imperative that authorization is in place prior to pick up. In other words, if someone other than the 4 paw kiddo's authorized guardian will be present at pick up or drop off, you must let us know and approve it in advance. We will not pick up your 4 paw kiddos from a backyard without their humans present. Keep in mind, when we bring your 4 paw kiddos back home, WE WILL NOT UNDER ANY CIRCUMSTANCES, leave your 4 paw kiddos in a backyard whether it's fenced or not. Even if it's a secured privacy fence with deadbolts, secured like Fort Knox complete with armed guards, nope - we just won't do it. Here's the thing, our 4 paw kiddos ARE our kiddos, right? Right. We want the best for your 4 paw kiddo as we want for our own. We will do our very best to keep them safe and happy which, upon their return, does not include leaving them unsupervised in a backyard type area which could result in loss or harm to your 4 paw kiddo. Not to mention the severe weather that pops up here in Oklahoma. So, again, nope... not going to go there. Thank you for understanding.




will you take lost 4 paw kiddos to the shelter?


Yes we will. The responsible human party will also need to go to authorize the surrender of the 4 paw kiddo and pay the cost of the fetch (round trip - $27) - no charge for the human rider. Otherwise, you can contact the shelter and arrange pickup. See our resources page for best practices when finding a lost 4 paw kiddo.




will you take my 4 paw kiddo to the 4 paw kiddo park?


Yes and no. Yes - If you want your 4 paw kiddo taken to the 4 paw kiddo park to meet one of your authorized humans who will then be the responsible party, we will happily fetch your 4 paw kiddo and take them to the 4 paw kiddo park for that reason. No - If you want Pet Fetchers to take your 4 paw kiddo to the dog park for playtime, we will respectfully decline your request. At this time, Pet Fetchers offers transportation services only.




what are the fetch packages and memberships differences?


Fetch memberships are monthly subscriptions with a varying number of rides included. The memberships auto renew each month. You can cancel at any time. Fetch packages include a larger number of rides with larger discounts. The packages are ideal for the frequent doggo or catto traveler. Fetch packages must be used within 60 days of purchase. See the service agreement for more details.





cleanliness, comfort & safety

how frequently do you clean the transport rooms?


We clean the transport rooms after each guest using the same product used in shelters, kennels, rescues, vet clinics, etc. that safely and quickly rids the environment of the pesky pathogens that cause disease. It's called rescue. Check it out at https://rescuedisinfectants.com/




what about comfort and safety?


Pet Fetchers has implemented several safety protocols for your 4 paw kiddos while they are in our care. Individual transport rooms - Your 4 paw kiddos are transported in individual transport rooms that have padding on the floor of the room, cleaned after each guest, secured in place, and can be covered if your 4 paw kiddo needs some privacy. Transport rooms are in a climate controlled environment. Two leash policy - While you will provide your 4 paw kiddo's leash, pet fetchers will use a secondary safety leash as a back up. So if something unforeseen happens to one of them, we have a secondary safeguard in place (a 'plan B if you will). Pet Fetchers requires all fetchers to complete a 4-hour defensive driving course through the National Safety Council prior to driving/fetching and to maintain this certification throughout their employment with Pet Fetchers. Pet Fetchers also requires all fetchers to complete pet first aid and cpr for pets training and to maintain their certificate throughtout employment. Pet Fetchers utilizes up-to-date software services through HappyGoMobile/EasyBusyPets for scheduling and transport logistics. Pet Fetchers maintains pet first aid kits in all transport vehicles. Loading ramps are also kept in transport vehicles to aid in loading and unloading when needed.





payments

when are payments due?


Fetch payments for stand alone fetches are due at the time you receive the confirmation of your scheduled fetch(es) -- prior to the scheduled fetch. Fetches are not confirmed until payment is received. Payments for fetch memberships and/or packages are due at the time of purchase.




are payments safe?


Yes. We utilize HappyGoMobile/EasyBusyPets for our software service who utilizes Stripe as the payment gateway. Your payments are protected through Stripe which is PCI compliant and utilizes industry leading encryption. Should you decide to save your payment information within the software for ease of use or recurring payments, neither Pet Fetchers nor HappyGoMobile/EasyBusyPets has access to your credit card information. For more information, check out https://stripe.com/docs/security/stripe or stripe.com




what payment methods do you accept?


We accept the following payment methods: Visa, Mastercard, American Express, Discover, and Diners Club. We also accept ACH - direct bank transfers.





scheduling a fetch

how do I get started?


Easy! 1st - Create your account https://petfetchers.com/fetchus 2nd - Enter your information and the information for your pets 3rd - Review and complete/sign the three required documents (service agreement, transport auth, etc.) You can complete this all online. 4th - Select a service, schedule and pay. That's it! If you have any questions or need help along the way, reach out to us. We are always happy to help.




how do I know my fetch is really scheduled?


After you schedule a fetch, Pet Fetchers receives a notification. We review your fetch request and if all things look good, we will approve it (you'll receive a notification). After that happens, you will receive an invoice for the fetch. Payments must be made prior to the scheduled fetch. Your fetch is confirmed once payment is received. If there are any issues with your scheduling request, we will be in touch with you promptly to resolve it, find an alternate time, or whatever needs to be done. You will also receive a reminder about your 4 paw kiddos upcoming fetch.




cancellations


For fetches within the metro area, cancellation notifications are required a minimum of 48 hours prior to the scheduled fetch and 72 hours prior for scheduled fetches outside of the metro area (including long distance fetches). If the above cancellation time is not met, client will be charged a cancellation fee of 25% of the fetch service fee. Please see the cancellation section of the FAQ's or the service agreement for more information. Tip* Please contact us by phone if you do not receive a cancellation confirmation email.





pet service providers

how does it work with pet service providers?


As the 4 paw kiddo parent, it is your responsibility to make all arrangements with your pet service provider in advance. Ex., scheduling vet or grooming appointments, payment arrangements, make sure your 4 paw kiddo has met the requirements for doggy daycares, etc. Pet Fetchers is not responsible or liable for any pet service provider payments, appointments, etc. Should you request Pet Fetchers to deliver payment in the form of a check or cash, it is at the sole descretion of Pet Fetchers to accept or decline your request. Pet Fetchers is not liable for lost or stolen payments. While Pet Fetchers does not offer rides for humans, one human may be able to accompany their kiddo in certain circumstances with very limited availability. The exception to this is for airport drop off fetches where the 4 paw kiddo is traveling alone. The 4 paw pet parent or legal guardian must accompany the 4 paw kiddo to the airport. There is no ride charge for humans.





cancellation/refunds

cancellations


Cancellations are required 48 hours in advance for scheduled fetches within the metro and 72 hours in advance for scheduled fetches outside of the metro area. If client does not meet the cancellation requirements, a cancellation fee of 25% of the fetch fee will be charged to the client for stand alone fetches. If the fetch is from a membership or fetch package, a partial credit fee equal to 25% of one ride will be deducted from the remaining available rides.

Tip* Please contact us by phone if you do not receive a cancellation confirmation email. See the service agreement for details.




refunds


Stand alone fetches (fetches not included in a monthly membership or package). - If the fetch is cancelled 48 hours or more from the time of the scheduled fetch, 100% refund of the amount paid will be given. Within 48 hours, the refund will be 75% of the amount paid.

Fetch Memberships: Monthly membership payment refunds will be applied under the following:

100% refund if cancelled within the first 3 days of purchase AND no fetches have been used.

75% refund if cancelled during 4-5 days from the date of purchase AND no fetches have been used.

After 5 days of the date of purchase no refund will be given. pet fetchers will not refund unused fetches.

If any fetches have been used at any time after purchase, no refund will be given.

Fetch Packages: Fetch package refunds will be applied under the following:

100% refund if cancelled within the first 5 days of purchase AND no fetches have been used.

75% refund if cancelled during 6-10 days from the date of purchase AND no fetches have been used.

If any fetches have been used, no refund will be given. Clients have 60 days from the date of purchase to use the fetches included in the fetch packages.

After 10 days of the date of purchase no refund will be given. pet fetchers will not refund unused fetches.

If any fetches have been used at any time after purchase, no refund will be given.

See the Service Agreement for more details.





pet fetchers logo

hours:

Mon - Fri:

7:30am - 6pm

Sat & Sun:

closed

"Until one has loved an animal, a part of one's soul remains unawakened."

- Anatole France

 mailing:

po box 57214

okc, ok 73157

serving the okc metro area

areas outside of the okc metro area - call for pricing

ride service not available outside of Oklahoma

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